Conference | May 14–15 Chicago Users Group | May 15–16

Vicky Stennes

Trainer and Consultant, The Customer Focus

Vicky Stennes brings more than 40 years of customer service experience to your team. She most recently served as JetBlue Airways' Vice President of Inflight Experience where she and her team were instrumental in leading JetBlue to achieve the JD Powers and Associates award for the highest customer satisfaction rating among North American airlines for eight consecutive years. Previously, she held multiple leadership roles at Delta Air Lines focused on delivering exceptional customer experiences, worldwide.

Vicky is frequently invited to speak at various venues and forums sharing her experience and insights on her mission to strengthen the emotional connection between leaders and frontline employees and to link their daily efforts to the success of the organization. She joins Shepard Presentations as a Facilitator delivering practical, results driven customer service training supported by real-world business experience.

She participates in a variety of community activities and has served on several industry and advisory boards and organizations, including the Chief Customer Officer Council, The Service Council™ and currently is Chairman of the Board of Directors for the International Inflight Services Association.